We're excited to help you create meaningful, personalised art. Below you'll find everything you need to know about how our service works — from creating your artwork to delivery, returns, and support.
To start, simply upload an image you'd like to turn into a personalised artwork. You then select your preferred style, and we'll take care of the rest.
After creating your artwork, choose your product type:
We process all payments securely via Stripe, accepting:
You will receive an order confirmation by email, along with status updates as your order progresses.
Your order is processed as soon as it has been placed. When the printing has begun we can't cancel the order. We do try our best to help you if you want to cancel and notify us within the first two hours of placement but we can't guarantee that it will be possible. To cancel, contact us as soon as possible at support@motiv.art.
We ship to most European countries. For global orders, contact us first and we’ll help facilitate your request.
We ship using PostNord, Schenker, and DHL, and all shipments come with tracking.
All physical orders are subject to a flat €9 shipping fee.
Because each product is custom-made, we do not accept returns for digital or physical goods.
If your item arrives damaged, we're here to help:
Depending on the situation, we may offer a refund or credit for a new order.
Return shipping costs are handled case-by-case. We're committed to making things right and ensuring you're delighted with your purchase.
Right now, all support is handled by email at support@motiv.art.
We aim to respond within 1 hour on business days.
Our frames are made from natural wood, so variations in color and texture may occur. While we strive to match your printed artwork as closely as possible to the digital version, minor differences may occur due to the nature of physical printing.
We reserve the right to refuse or cancel any order if we believe a customer is not using our service in line with this or any of our other policies.
If you have any questions about this policy or need assistance with your order, feel free to reach out to us at support@motiv.art.
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We strive to create artwork you'll love. You can generate three artworks free of charge. For printed or framed artworks, we provide multiple revisions if necessary, ensuring complete satisfaction before production.
You get an instant preview of your artwork. The high-resolution digital artworks are typically delivered within one hour, depending on the time of day and order volume. Printed and framed orders take between 3 to 7 business days for production and delivery.
Yes, as soon as you've uploaded you photo and selected a style you will see a preview of your artwork.
Yes, we offer a variety of standard customization options for prints and frames. If you're looking for something more specific, we also provide bespoke solutions at an additional cost. For more information please reach out to us.
Yes, we offer custom-designed styles upon request. Please email us, attach your photo, and describe your desired style. Our designers will then get back to you with a tailored proposal.
A high-resolution digital artwork costs €9. Pricing for printed products starts at €29, and framed artworks start at €39, depending on your selected options. Shipping costs for physical products are calculated and added at checkout.
Our prints are produced in Sweden using high-quality, sustainably sourced materials. Frames are sourced within europe. We prioritize environmentally friendly methods throughout the entire production process.
As each artwork is custom-made, we can't accept returns. However, if your artwork arrives damaged, please contact us immediately and we'll assist you promptly to ensure you receive a replacement.
We currently ship to most European countries, including Sweden, Belgium, Bulgaria, Denmark, Estonia, Finland, France, Greece, Ireland, Italy, Croatia, Latvia, Lithuania, Luxembourg, Netherlands, Norway, Poland, Portugal, Romania, Switzerland, Slovakia, Slovenia, Spain, Great Britain, Czech Republic, Germany, Hungary, and Austria. For international shipping inquiries, please contact us directly.
